FAQ

Answering some questions for make your life easyer.

Why is SecureSign being introduced?

BGG Group places great importance on security in Online Banking. Guaranteeing a high standard of security constantly requires us to implement the latest security technology.

What will change in your online bank?

The Online Banking login procedure will change.

How do I eroll in secureSign?

Log in to Online Banking. In the "Client Center," you will find the option for enrolling in SecureSign under "My Profile."
Telephone Registration
Please contact your Relationship Manager to enroll in SecureSign over the phone.

What happens after I eroll in secureSign?

Once you have registered, you will receive an activation letter in the next few days by mail. It will contain your personal activation image for completing your registration. Please note that once you have registered for SecureSign you have a 30-day grace period until you can no longer use your former SecurID security procedure.

SecureSign is free?

Yes, use of the SecureSign authentication process, including the SecureSign app, is free of charge.

How can I use several devices to log in with my user ID?

In order to use more than one device for login with your user ID, you can add more devices after logging into your profile under "SecureSign." After adding a device and perform a new login, you can set it up. For this, you need your personal activation letter.

Our Chairman of the Board says...

We believe that our responsible approach to business is a key factor determining our long-term success. We have a broad understanding of our duties as a financial services provider, member of society and employer. Our approach also reflects our commitment to protecting the environment.

Our corporate values include the belief that a bank has an obligation to take responsibility and ownership for its decisions and actions to nurture progress for us all. We aspire to work creatively and with the intellectual curiosity to create value for clients and contribute to the good of society.

Best Regards
JOVANE ANTÔNIO DE FREITAS | Chairman

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